Orders And Shipping Info
If you need help or have questions regarding your order please read this section.
If your question is not answered below, please contact us.
For a return authorization, please email.
What forms of payment are accepted?
Air Filtration.ca is currently using PayPal as its credit card processor. You can pay with the following credit cards: Visa, Mastercard, American Express, Discover.
Orders by cheque may be mailed in. If paying by check, please be sure to allow time for cheque clearance.
How will my order be shipped?
With only a few exceptions, stock orders are shipped within 5 to 7 working days of the date payment is received. Made-to-measure filters require 2 weeks for fabrication.
Air Filtration.ca uses Purolator, UPS Ground or FedEx Ground whenever possible.
What about shipping costs?
In the continental USA and Canada, shipping costs are automatically calculated in the order form.
Elsewhere, shipping costs vary according to the weight and distance. Please email us before ordering so that we can send you a shipping quote. Don't forget to mention your exact shipping address and the products and quantities you want.
We use reliable and competitive carriers, but you are, of course, free to choose your own carrier, at your own expense.
Do you charge sales tax?
No sales tax is charged on orders shipped within the USA.
Canadian orders will be charged applicable GST taxes.
Quebec residents will be charged provincial sales tax.
What about customs and duties?
We do not collect tax or duties on orders shipped within the USA and Canada.
However, please be aware that duties and/or taxes, for which you will be responsible, may be charged by your local authorities once your package reaches your country.
For more information please contact your local customs office.
What if a product received is defective?
We hold to the strictest standards of quality control, and all of our products are under full warrantee.
If by chance you receive an article that is defective, we will replace it without delay. Just contact us by e-mail for the best return procedure.
If your article is damaged in shipping, the issue can quickly be resolved by notifying the carrier.
If any of your questions are not answered here, please contact us by email.
What if I want to return something?
Great effort is taken to ensure consistent quality.
We will be glad to refund or exchange any incorrect orders within 15 days of receipt. Returns must be in good condition, with all original certificates and papers.
Please contact us before returning goods at email@example.com
Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip.
Air Filtration.ca reserves the right to modify its exchange and return policy.
Can I cancel an order by email?
Sure, if it has not already shipped. Just send us an email.
You can also call us toll free at: 1 (800) 808-0496
What is your refund policy?
Once we receive the return and determine that it complies with our conditions, we will promptly refund you the cost of the merchandise.
Your refund will be credited on your credit card by PayPal. If your order was paid by cheque, we will send you a refund cheque.
Please note that you are responsible for all shipping and handling costs, as well as duties and/or taxes, if any. Restocking fees of 15% will be charged.
How safe is my credit card information?
When you buy from us, your order is redirected to the secure PayPal website. Your personal data is then encrypted and processed in real time by the PayPal secure system.
We don't store credit card numbers. In fact, we don't even see your credit card number.
Is your privacy protected?
Need additional information?
If you are interested in our products and you need assistance, please call us directly. It will be a pleasure for us to give you personalized advice to help you complete your purchases.
Whatever the type of filter that you choose, you can be sure that you will get the best quality on the market.
All our filters come with a 100% satisfaction warranty.